1. Right of withdrawal
The customer may request a refund of their purchase within the time limits established by Spanish legislation.
To exercise this right, please contact us at ventas@andrespassage.com with the subject line “Right of withdrawal”. Once your request is approved, we will provide instructions on how to process your return.
2. Warranty
All our products come with a 1-year warranty against manufacturing defects.
The warranty does not cover misuse, normal wear and tear, improper handling, or damage due to improper washing or storage. In cases covered by the warranty, we will cover the corresponding shipping costs.
3. Defective or incorrect products
If you receive a damaged or incorrect product, you must notify us within 48 hours of receipt. You will be able to choose between a product replacement or a full refund.
4. Changes
We only offer exchanges for defective or incorrect products. To request an exchange, customers must contact us through our official channels.
5. Conditions for accepting returns
For a return to be accepted, the product must be unused, in perfect condition, and in its original packaging. We reserve the right to refuse returns that do not meet these conditions.
6. Return shipping costs
For voluntary exchanges or returns, the customer assumes the shipping costs. For defective or incorrect products, we assume the costs.
7. Return shipping
Returns must be sent via a tracked courier service, preferably SEUR or another equivalent operator that guarantees traceability of the shipment.
8. Refunds
Once the return has been received and inspected, the customer will be notified by email. The refund will be issued to the original payment method. Processing times may vary depending on the bank or payment gateway.
9. Contact
For questions related to returns or refunds: sales@andrespassage.com · +34 654 984 032 · Carrer Cabrera, 1, 4th floor A, 07141 Cas Capità, Illes Balears, Spain.